event policies

RESTAURANT BOOK-OUTS, EVENTS AND ORDERS

1.        Definition

1.1.     A Restaurant Book-Out occurs when a client requires an arrangement which includes the exclusive use of the Restaurant premise.

1.2. Events and Orders, include all events, within or external to the Restaurant.

2.        Event Specifications and Process

2.1.     An Event Reservation Form will be provided and must be acknowledged by the Client. At the execution of the Event Reservation Form, a deposit of 50% of the Event Contract Sum must be paid. It shall only be effective once executed and the Client has paid the deposit. The Restaurant shall not be obliged to reserve the date if the deposit has not been received.

2.2.     If the Event Order Form is not completed, and no instruction is received by the Client in relation to cancellation or modification, the deposit shall be forfeited, and the date shall be released.

2.3.     No later than 7 days before the Event, the Restaurant shall provide an Event Confirmation Form that contains all the specifications of the Events for the Client’s final vetting and approval.

3.        Payments and Deposits

3.1.     All payments must be made to Restaurant Fiz, in line with the following instructions listed below to 21 Tanjong Pagar Pte Ltd.

3.2.1.    PayNow to 21 Tanjong Pagar Pte Ltd, UEN NO: 201221439W

3.2.2. Bank Transfer to 21 Tanjong Pagar Pte Ltd

3.2.     At the point of the provision of the Event Reservation Form, a deposit of 50% of the Event Contract Sum must be paid.

3.3.     At the point of the conclusion of the Event as defined by the end of the Reservation Period, the remaining 50% must be paid. Alternatively, and if so agreed upon by the Restaurant and Client, the Restaurant may permit the client up to 2 working days to make the remaining payment.  Failure to do so will result in the restaurant charging an interest of 5% per annum for every day of later payment.

4.        Cancellations

4.1.     After the execution of the Event Reservation, the Client may cancel or amend the date of the Book-Out up to 21 calendar days before the intended Event Date; and the deposit sum may be refunded to the Client.

4.2.     Any cancellations or amendments made within 21 calendar days of the intended Event Date is subject to approval of the Restaurant and may result in the forfeit of the deposit sum.

5.        Duration and Timings

5.1.     A Restaurant Book-Out will be involved for a fixed period and the Reservation Period and Event Period will be specified and must be strictly adhered to.

5.2.     The Reservation Period is the time that the Restaurant will be made available to the Client for the Event including preparation and tear down.

5.3.     The Event Period is the time when the event is active and in use in accordance with the Client’s intentions.

5.4.     The Restaurant may, at their sole discretion, avail the Restaurant premise to the Client before the Reservation Period. However, the end of the Reservation Period must be strictly adhered to. The Restaurant reserves the right to charge a sum of up to SGD 250 for any time exceeding the Reservation Period for every block of 30 minutes.

6.        Client Responsibility for Guests

6.1.     Client shall be wholly responsible for the conduct and safety of all the Guests. The Restaurant shall commit to use their best efforts to ensure the safety of all Guests and to remind and assist when necessary to ensure that the conduct of all Guests are appropriate.

7.        Photography and Videography

7.1.     The Restaurant shall reserve the right to utilize any photographs, videos or alike of the Event that are in the public domain, for any purpose at the discretion of the Restaurant, including but not limited to website use, editorial publications, catalog and advertising use.

8.        Access Control

8.1.     For Restaurant Book-Outs, the Client shall have full authority over the entry and presence of Guests. The Restaurant shall use best efforts to ensure that only individuals identified by the Client are allowed into the premise and served.

9.        Permitted Items

9.1.     The Restaurant does not permit any food or beverage items to be brought and consumed in the Restaurant during the Event Period by the Client or the Client’s guest. If the Client do require specialty food items/beverages to be brought, prior approval by the Restaurant is necessary. The Restaurant shall reserve the right to refuse or to permit the bringing in of such items with a fee.

9.2.     The Restaurant does not permit any illegal items to be brought into the Restaurant, by the Client or Guests of the Client.

10.    Performances, Presentations and Audio/Visual

10.1.  The Client shall notify the Restaurant of all entertainment arrangements. The Restaurant reserves the right to approve and/or modify the format, content, schedule, and any other specification relating to the performance, presentation or audio/visual selected, including, to regulate the volume of any entertainment at our premises.

10.2.  The Restaurant may assist in the procuring of Audio and Visual equipment from Third Party Vendors.

11.    Marketing of Event

11.1.  All marketing materials pertaining to the Event that includes the Restaurant’s logo and any images or similar marketing materials provided by the Restaurant shall only be used after approval from the Restaurant is sought. Otherwise, it remains the property of the Restaurant.

11.2. 11.1 includes any images, videos and logos that are found online, and utilized by the Client.

11.3. The Restaurant reserves the right to demand the removal, amendment or any other actions from the Client in relation to such materials.

12.    Event Layout

12.1.  The Restaurant will use their best efforts to ensure that the restaurant space is set up in accordance with the agreed layout.

12.2.  The Restaurant retains full discretion on the permissibility of any items that are brought into the Restaurant.

12.2.1.      Any decorations include items that may require specialty post-event cleaning such as glitter and confetti must be approved by the Restaurant prior to its use during the Event. A fee may be imposed to facilitate and ensure the post-event cleaning.

12.2.2.      Any furnitures must be approved prior and ensure that the moving and placement will not cause physical damage to the restaurant space.

13.    Third Party Vendors

13.1.  The Client shall provide all relevant information for Third Party Vendors that are arranged directly with the Client.

13.2.  The Restaurant will use their best efforts to ensure a smooth coordination with Third Party Vendors, however will not be responsible for any failures and/or shortcomings of the Third Party Vendor’s responsibilities.

13.3.  All Third Party vendors must enter and exit through the designated entrance only. They must check in with Restaurant Fiz upon arrival. A copy of all outside vendor contracts must be supplied to Restaurant Fiz.

14.    Client Responsibility for Guests

14.1.  The Client shall be wholly responsible for the conduct of all their Guests and Client representatives during the Reservation Period, including the Event Period.

14.2.  The Restaurant reserves the right to charge for any damage, loss or harm caused by any of the Client’s Guests and representatives, including Third Party Vendors directly arranged/hired by the Client.

15.    Restaurant’s Responsibility for Client, Client’s Guests and Representatives

15.1.  Although the Restaurant shall use reasonable efforts to ensure the safety and well being of all of the Client’s Guests and Representatives, the Restaurant does not assume liability for any harm suffered or damage to or loss of equipment or personal belongings brought into the Restaurant. All personal property is the sole responsibility of the Client, their Guests and representatives.